Reference

How We Protect Your Personal Data

uang4d login collects only the data we need to operate your account, process payments through DANA, OVO, GoPay and QRIS, and keep your sessions secure.

Data encrypted at rest and in transitDANA, OVO, GoPay, QRIS payment data handled separatelyNo data sold to third partiesAccount deletion available on requestIndonesia data-handling standards applied

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What Information We Hold About You

uang4d login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we record your name, email address, and the mobile number you use to verify your identity. Each time you make a deposit or withdrawal — whether via DANA, OVO, GoPay or QRIS — we log the transaction reference, amount,

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and timestamp so that disputes can be resolved quickly. We also collect device identifiers and session logs to detect unusual access patterns and protect your account from unauthorised entry. Location signals at the city level (for example, Semarang or Makassar) may be captured to apply region-appropriate
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access rules, where local law permits. We do not store full card numbers or e-wallet PINs at any point in this process.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

How to Reach Our Data Team

If you have a question about how we handle your personal data, want to request a copy of the information we hold, or need to ask us to delete your records, our privacy support team is available every day between 08:00 and 23:00 WIB. You can reach us through the live chat window inside your account dashboard, by emailing our data team directly, or through the in-app help centre — whichever channel works best for you.

Team online

Live Chat

Start a live chat session inside your account dashboard, available daily from 08:00 to 23:00 WIB. Our privacy team responds to data-related queries within minutes during operating hours.

Email Support

Send your data request or privacy question to our dedicated data team by email. We aim to acknowledge every message within 24 hours and resolve your request within seven working days.

In-App Help Centre

Open the Help Centre from the menu in your account, choose the Privacy & Data category, and submit your request directly. We track every ticket and send a status update to your registered email address.

HOW WE HANDLE DATA

Our Data Practices You Can Verify

We apply a strict set of data-handling rules across every part of the platform — from the moment you register to the point you request account closure.

Encryption in Transit

All data moving between your device and our servers — including payment confirmations from DANA and OVO — travels over TLS 1.3 encryption. This applies on mobile, tablet and desktop without any extra steps from you.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw consent for non-essential cookies at any time from the Cookie Settings panel in your account.

Account Security Alerts

Any time a new device attempts to access your account, we send an immediate alert to your registered email and mobile number. You can review active sessions and revoke access for any unrecognised device from the Security tab.

Data Retention Limits

We hold your transactional data for a maximum of 12 months after your last account activity, after which it is either anonymised or deleted. You may request early deletion at any time by contacting our data team.

Third-Party Data Sharing

We share payment reference data only with GoPay, QRIS, DANA and OVO processors to complete your transactions. No personal or behavioural data is passed to advertisers, data brokers or any commercial third party.

Your Right to Access

You may request a full export of the personal data we hold on you at any time. Submit the request through live chat or email; we deliver the export in a readable format within seven working days, at no charge to you.

Frequently Asked Questions About Your Privacy

The questions below reflect what you actually ask us about data privacy — how your payment information is handled, what we keep, how to request changes, and who is accountable. If your question is not listed here, our privacy support team is ready on live chat from 08:00 to 23:00 WIB.

We collect your name, email address, mobile number and the device identifier you use to log in. Payment details — such as your DANA or OVO account reference — are captured only when you initiate a transaction, and stored only for the duration required to resolve disputes.

We store only the transaction reference number and timestamp provided by DANA, OVO, GoPay or QRIS after a payment is completed. Full e-wallet account numbers and PINs are never stored on our servers at any point in the transaction flow.

We retain your account and transactional records for up to 12 months after your last login or transaction. After that period, all identifiable data is either permanently deleted or anonymised. You may request earlier deletion by contacting our data team via live chat.

Yes. Submit a data access request through the live chat inside your account dashboard or by email. We will compile and send a full export of your personal data in a readable format within seven working days, free of charge.

We share only the payment reference data needed to process your DANA, OVO, GoPay or QRIS transactions with those payment processors. No personal, behavioural or account data is sold to or shared with advertisers, data brokers or any unrelated third party.

Open a live chat session between 08:00 and 23:00 WIB, or email our data team, and submit a deletion request with your registered email address. We acknowledge within 24 hours and complete the deletion within seven working days, subject to any legal retention obligation.

Our data-handling practices are consistent across all regions of Indonesia. Some data access features or region-based session rules depend on local law. If a specific feature is restricted in your area, we will inform you clearly when you attempt to access it.

How We Protect Your Personal Data

How to Reach Our Data Team

Live Chat

Email Support

In-App Help Centre

Our Data Practices You Can Verify

Encryption in Transit

Cookie Controls

Account Security Alerts

Data Retention Limits

Third-Party Data Sharing

Your Right to Access

Frequently Asked Questions About Your Privacy

01 What personal data does uang4d login collect when I open an account?

02 Does uang4d login store my DANA or OVO payment credentials?

03 How long does uang4d login keep my account data after I stop using the platform?

04 Can I request a copy of all the data you hold about me?

05 Who do you share my data with?

06 How do I ask uang4d login to delete my personal data?

07 Does the privacy policy apply differently depending on where I am in Indonesia?

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